Skip to main content

Free Shipping on Orders Over $100

How long does delivery normally take?

Orders are usually processed and dispatched within 24 hours unless there are extenuating circumstances where this time may be slightly longer. Depending on your location, delivery will take between 2-4 business days within Australia and 7-10 business days internationally.

During Promotion and Sale periods, there may be slight delays in receiving your order due to increased volumes.

How much does delivery cost?

It will cost $12.95 for Australian orders under $100.

FREE SHIPPING on Australian orders over $100.
For international delivery, your delivery cost is calculated based on the delivery country.

How can I track my order?

After your order has been dispatched, you will receive an email with all the tracking details. Majority of our online orders are dispatched using Star Track and you can track the parcel on their website www.startrack.com.au.

How do I change my delivery address after my order has been placed?

If your order hasn’t yet been shipped, we may be able to amend the delivery address. Please get in contact with our customer service team as soon as possible to let them know the issue. Please ensure you have the order number included in your message.

What if I am not home when my order arrives?

The parcel will be left in a secure location if possible. If there is nowhere secure enough to leave the parcel, the delivery driver will leave a card and you will need to contact Star Track to organise another delivery.

Do you deliver to PO Boxes, military addresses or Parcel Lockers?

Yes, we can deliver to PO Boxes, military addresses and Parcel Lockers.

Will I have to sign for my delivery?

Yes, if you are home when the parcel is delivered, you will be asked to sign for the delivery.

What should I do if my order hasn’t been delivered yet?

Please contact our Customer Service Team here

Return Policy

If for some reason you do not wish to keep a product ordered from this website you may return new and unused items within 14 days of the date of receipt. We will refund the purchase cost of the product(s) minus shipping and handling charges. Items must be returned in their original condition and packaging; no refund can be made for products that have been used. If you are returning Aerosols or flammable Liquids please contact us first to discuss as they cannot be sent via Australia Post.